Microsoft has confirmed a bizarre user interface bug affecting Windows 11 version 24H2 devices that renders the password sign-in icon invisible on the lock screen.
The issue, stemming from the August 2025 non-security preview update (KB5064081) and persisting in subsequent cumulative updates, has left many users confused when switching between authentication methods.
The glitch impacts users who have configured multiple sign-in options, such as a PIN, fingerprint, or security key, alongside their traditional password.
By default, Windows 11 displays icons for each available method under the “Sign-in options” link. However, after installing KB5064081 or later updates, the password icon fails to render, leaving an empty gap in the list.
Despite the visual disappearance, the button’s functionality remains intact. Users report that the operating system essentially hides the graphic while keeping the interactive element active, leaving users to click on a “ghost” button to access their password field.
FeatureDetailsAffected OSWindows 11 24H2, 25H2 Problematic UpdateKB5064081 (August 2025 Preview) and later SymptomPassword icon missing from “Sign-in options” listConditionOccurs when multiple sign-in methods (PIN, Bio) are enabled StatusMicrosoft confirmed; fix in development
Until a permanent patch is deployed, Microsoft has provided a workaround that relies on user intuition. The company advises users to navigate to the sign-in options menu and hover their mouse cursor over the empty space where the password icon typically resides.
When the cursor is positioned correctly over the invisible placeholder, it will change to a hand icon or highlight the button area. Clicking this empty space successfully triggers the password text box, allowing users to enter their credentials and sign in as normal.
While functional, this workaround has drawn criticism for its lack of clarity, with some tech outlets describing the process as “clicking randomly” until the field appears.
Microsoft is currently working on a resolution and is expected to bundle a fix in an upcoming service release, though no specific date has been provided.
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