Three major cyber attacks, known as Volt Typhoon, Change Healthcare, and Salt Typhoon, marked the US national cycling trends in 2024. The China-linked Volt Typhoon targeted vital infrastructure such as communication, energy, transportation, and water sectors. Change Healthcare was a large scale ransomware attack on the largest healthcare payments provider in the US, while Salt Typhoon saw intrusion into telecommunications, with hackers monitoring calls and compromising wiretapping systems.
Streamline call center operations with automation
Healthcare call centers, often overlooked from a technology perspective, play a vital role connecting patients to care. Through call center automation, patients can self-schedule appointments
