Contact center security is crucial in protecting customer data, especially with the rise in remote work and sophisticated data breaches. To ensure security, businesses should apply best practices related to technology, customer, and business operations. Technology-based practices include data encryption, updating technology, limiting data access and availability, and regular data backups. Establishing transparency and implementing authentication protocols can boost customer-based practices while training employees, sharing data security responsibility, and regularly testing security controls can enhance business operations.
Fake CAPTCHA Scam Targets Millions of University Students With Unknown Malware: Report
A fake CAPTCHA tricked millions of college students and professors into installing malware via education platform iClicker, which is used by 7 million students and
