Healthcare call centers, often overlooked from a technology perspective, play a vital role connecting patients to care. Through call center automation, patients can self-schedule appointments and complete registration processes themselves, reducing call volume and providing a more convenient care experience. To implement automation efficiently, it’s necessary to identify high-ROI workflows, partner with automation experts, and adopt an iterative improvement approach. These steps reduce burdens on call centers and improve both patient satisfaction and access to care.
Startup OMass Secures $310M to Advance Drug for Rare Endocrine Disorder
OMass’s molecule is vying to become an alternative to a Neurocrine Biosciences drug that is currently the only FDA-approved therapy for congenital adrenal hyperplasia. But
