Healthcare call centers, often overlooked from a technology perspective, play a vital role connecting patients to care. Through call center automation, patients can self-schedule appointments and complete registration processes themselves, reducing call volume and providing a more convenient care experience. To implement automation efficiently, it’s necessary to identify high-ROI workflows, partner with automation experts, and adopt an iterative improvement approach. These steps reduce burdens on call centers and improve both patient satisfaction and access to care.
Incident response plans can lessen impact of cyber incidents: Expert – businessinsurance.com
Incident response plans are crucial for mitigating the effects of cyber incidents, according to experts. These plans enable organizations to respond effectively, reducing damage and
