Healthcare call centers, often overlooked from a technology perspective, play a vital role connecting patients to care. Through call center automation, patients can self-schedule appointments and complete registration processes themselves, reducing call volume and providing a more convenient care experience. To implement automation efficiently, it’s necessary to identify high-ROI workflows, partner with automation experts, and adopt an iterative improvement approach. These steps reduce burdens on call centers and improve both patient satisfaction and access to care.
TP-Link IoT Smart Hub Vulnerability Exposes Wi-Fi Credentials
A critical vulnerability (CVE-2025-3442) in TP-Link’s Tapo H200 V1 IoT Smart Hub exposes Wi-Fi credentials due to the firmware storing them in plain text. This
