Healthcare call centers, often overlooked from a technology perspective, play a vital role connecting patients to care. Through call center automation, patients can self-schedule appointments and complete registration processes themselves, reducing call volume and providing a more convenient care experience. To implement automation efficiently, it’s necessary to identify high-ROI workflows, partner with automation experts, and adopt an iterative improvement approach. These steps reduce burdens on call centers and improve both patient satisfaction and access to care.
Commvault Launches Advanced Cyber Resilience Solutions to Protect Healthcare Records Amid Rising Attacks
Commvault, a provider of cyber resilience and data protection solutions, is offering technologies to quickly recover Electronic Health Records (EHR) amid increasing cyber threats. The
