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Sentara Health aligns its provider and payer sides, with the patient at the center

Sentara Health has undergone a strategic realignment called One Sentara, aimed at consolidating its provider and payer organizations to streamline customer experiences. Using a clinical access center and other new initiatives, the health system is focusing on customer-centricity and seamless care delivery. The transformation is creating shared services that are simple, personal, and affordable for patients, addressing issues of fragmented interactions and complicated healthcare language.

Source: www.healthcareitnews.com –

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