Patty Hayward, general manager of healthcare and life sciences at Talkdesk, discussed the importance of data transformation at HIMSS25. She emphasized the need for healthcare organizations to shift from on-premises infrastructure to a cloud-first approach, leveraging agentic artificial intelligence (AI) and cloud-native AI-powered patient experience platforms. This approach improves efficiency, reduces costs and enhances both patient and staff experiences by automating complex workflows, thus transforming contact centers into strategic assets.
Blue Shield Exposed Health Data of 4.7 Million via Google Ads
Blue Shield of California inadvertently shared protected health information of up to 4.7 million members with Google Ads due to a configuration error over almost
