Patty Hayward, general manager of healthcare and life sciences at Talkdesk, discussed the importance of data transformation at HIMSS25. She emphasized the need for healthcare organizations to shift from on-premises infrastructure to a cloud-first approach, leveraging agentic artificial intelligence (AI) and cloud-native AI-powered patient experience platforms. This approach improves efficiency, reduces costs and enhances both patient and staff experiences by automating complex workflows, thus transforming contact centers into strategic assets.
Facilitating interoperability hinges on a security mindset, says HIMSS25 panel
At the Healthcare Cybersecurity Forum at HIMSS25, experts emphasized the need for improved cybersecurity and privacy standards in healthcare, citing significant data breaches and the
