Patty Hayward, general manager of healthcare and life sciences at Talkdesk, discussed the importance of data transformation at HIMSS25. She emphasized the need for healthcare organizations to shift from on-premises infrastructure to a cloud-first approach, leveraging agentic artificial intelligence (AI) and cloud-native AI-powered patient experience platforms. This approach improves efficiency, reduces costs and enhances both patient and staff experiences by automating complex workflows, thus transforming contact centers into strategic assets.
Hackers hit Ukrainian state agencies, critical infrastructure with new ‘Wrecksteel’ h
Ukraine suffered three cyberattacks in March targeting government agencies and critical infrastructure using a new spy malware called ‘Wrecksteel’. Ukraine’s computer emergency response team (CERT-UA)
