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‘Off the charts’ patient satisfaction at LifeBridge Health’s virtual urgent care center

LifeBridge Health faced challenges in improving telemedicine efficiency and patient adoption. To address issues such as long wait times, it created a standalone telemedicine center with dedicated staff and integrated workflows resembling physical locations. This shift led to a tripling of telemedicine patient volume, significantly reduced wait times, and high patient satisfaction, ultimately enhancing operational effectiveness and margins.

Source: www.healthcareitnews.com –

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