According to a poll by campaign group Silver Voices, one out of six practices are illegally requiring their patients to book appointments online, therefore breaching their contracts. This has been criticised as it seemingly abandons patients unable to navigate technology. NHS England has been accused of failing to enforce the rules and instead suggested patients complaining to practice managers or Integrated Care Boards. Silver Voices is calling on NHS England to penalise practices not complying with the contract.
The recent cyber attack on Change Healthcare disrupted healthcare operations and impacted around a third of US patient records. The American Hospital Association, UnitedHealth Group