Virtual care and AI at patients’ bedsides are transforming healthcare delivery. In-depth interviews with leading US health systems found ROI from inpatient virtual care initiatives in reducing staffing resource costs, preventing hospital-acquired conditions, and saving bedside hours by shifting administrative duties to virtual nurses. Even though mere cost savings aren’t the only motivation, the patient satisfaction, staff feedback, and productivity gains make a compelling case for widespread virtual engagement and AI use in patient care.

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