Johns Hopkins Medicine receives about 3 million scheduling calls from patients each year. So, when new contact center technologies and processes helped the organization trim its call volume by just 3%, that resulted in a $1.4 million reduction in operating costs.
“That 3% drop in volume is due to three things,” says Vivian Zhao, chief patient access officer for the organization. “One is an artificial intelligence solution that offloads nonscheduling calls for us. Another is our online scheduling tool. The third is our callback-assist feature. Those three things help decrease our volume and…
Ginkgo Datapoints Launches Virtual Cell Initiative for AI Drug Discovery
Ginkgo Bioworks has announced the launch of the Virtual Cell Pharmacology Initiative (VCPI) through Ginkgo Datapoints. This open-source platform is designed to build a standardized framework for
