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Marks & Spencer online disruption a 'bruise' to reputation, analyst says – BBC

Marks & Spencer online disruption a 'bruise' to reputation, analyst says – BBC

Marks & Spencer’s online disruptions have negatively impacted its reputation, according to an analyst. The issues faced during peak demand periods have been described as a “bruise” to the brand, highlighting challenges in their online operations and customer satisfaction. The company must address these problems to restore confidence among consumers.

Source: www.bbc.co.uk –

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