Physicians are increasingly distressed by the high volume of electronic messages from patients, contributing to burnout and inefficiency in healthcare delivery, says a KLAS Research report. With 59% of patients using digital messaging for communication and 93% intending to continue, the burden of messages has led to physician burnout and dissatisfaction with EHRs. Strategies to reduce message burden include triage systems, restricted messaging, and AI solutions. Better support from teams and technology is crucial to curb the rise of message burden and preserve quality patient care.

M&S issues update as crippling nationwide IT outage still ongoing – The Sun
Marks & Spencer (M&S) halted online orders in the UK and Ireland following a cyber attack, leading to a 5% drop in share price. Physical