The U.S. Department of Veterans Affairs (VA) created a customer experience office in 2015 to better serve veterans, using technology and customer feedback to improve service delivery. The VA partnered with Medallia to launch Veterans Signals (VSignals), a program using AI to identify potential mental health crises and offer real-time support, helping many veterans. Other advancements include simplifying access, expanding telehealth options, and improving trust in the VA. The Veterans Experience Office has won awards for its customer-centric approaches.
How healthcare CISO responsibilities are evolving
The roles of chief information security officers (CISOs) in healthcare have evolved to tackle growing cyber threats and limit cyber risk, with increased responsibilities and
