The US Department of Veterans Affairs (VA) established a customer experience office in 2015 to improve service delivery to its veterans and their families. In partnership with Medallia, they initiated the Veterans Signals (VSignals) program to gather real-time feedback, with AI-enabled insights helping to flag potential mental health crises. This improved approach has increased trust in the VA and received the Service to Citizens Award in 2019.
How healthcare CISO responsibilities are evolving
The roles of chief information security officers (CISOs) in healthcare have evolved to tackle growing cyber threats and limit cyber risk, with increased responsibilities and
