News and Analysis

The three key pillars for electronic health record (EHR) satisfaction are strong user mastery, shared ownership, and personalization, according to an analysis by Arch Collaborative. The use of personalized tools for EHR documentation can improve satisfaction, however, too much variation can hinder efficiency and patient safety. Organizations can improve EHR satisfaction with strong documentation training programs, as a significant gap exists in satisfaction between physicians who deem their training satisfactory and those who do not.