Healthcare organizations can improve patient experience by automating communications solutions to better utilize patient data and overcome staffing challenges. Automated tools such as chatbots, AI, and natural language processing can streamline processes such as prescription requests and appointment scheduling. Additionally, data integration can enhance patient experiences by personalizing interactions. It is crucial that communication automation platforms prioritize patient data security and are user-friendly considering ongoing labor shortages.
100 MILLION Americans in UnitedHealth PII Breach
UnitedHealth confirmed that February’s ransomware attack impacted 100 million people, the largest healthcare data breach in the US. Health insurance, health, billing, and personal information