Organizations need to leverage data, artificial intelligence (AI), and analytics to create personalized customer experiences (CX). According to Gartner research, consumers expect organizations to be aware of their personal information during interactions, and a majority of consumers would buy more if businesses treated them better. AI can help provide insights and enhance CX strategies, mitigating staff burnout, enhancing efficiencies, and improving interactions for both clients and employees. The healthcare industry can benefit from deploying AI in CX and call centers, facilitating smoother interactions.
NHS Princess Alexandra Hospital – how attack exposure technology strengthened cybersecurity
The UK NHS Trust Princess Alexandra Hospital has discovered twice as many unknown devices on its network since moving to attack exposure technology. The tool
