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How SOAR Automation is Boosting MSSP Revenue Without Replacing Human Workers

A 2024 survey found that automation is extensively utilized by Managed Security Services Providers (MSSPs) with positive impact on job satisfaction and role optimization, rather than job replacement. Primary tools for automation included SOAR, ITSM, and XDR. Automation supports growth plan in MSSPs by increasing efficiency, reducing administrative burdens, and enabling high-value services. The automation trend also appeals to MSSPs’ customers with only 2% expressing discomfort with more automation.

Source: securityboulevard.com –

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