Healthcare providers should use real-time feedback systems for improving patient satisfaction levels, according to Mika Mäkitalo, CEO of HappyOrNot. Analyzing patient feedback about wait times, staff professionalism, quality of care and food can help providers better understand areas of patient experience that need improvement. Adopting AI and machine learning in data analysis can help identify trends, sentiment patterns, demographic details and specific problems faced by patients.
The NHS needs to tighten its third-party supplier cybersecurity
The NHS should proactively fortify cybersecurity within its third-party software suppliers following recent damaging ransomware attacks, says Jonathan Lee from Trend Micro. He suggests implementing
