AI can improve clinical care if used responsibly and with a human touch, according to a panel at CES 2024. Chris Jagmin of CVS Health’s Aetna stressed it be used in low-risk areas like automating call centres, while Dr. Maria Ansari of The Permanente Medical Group highlighted its predictive capabilities for value-based care. Both warned against using AI for care denials without human oversight. The discussion followed commitments by 28 health providers for responsible AI usage.
The recent cyber attack on Change Healthcare disrupted healthcare operations and impacted around a third of US patient records. The American Hospital Association, UnitedHealth Group