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HIMSSCast: Managing critical patient feedback in real time

Dr. Adrienne Boissy, Chief Medical Officer at Qualtrics, highlighted the importance of listening to patients’ complaints and grievances to prevent emotional harm caused by medical interactions. The aggregated patient feedback data not only helps in making medical procedures more reliable, but also contributes to the overall improvement of health system’s processes at Stanford Healthcare, where approximately one-third of complaints are communication-related.

Source: www.healthcareitnews.com –

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Wyoming hospital names CFO

Memorial Hospital of Carbon County in Rawlins, Wyoming, has appointed Margaret Fontana as its new Chief Financial Officer (CFO), effective from the first week of