Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions?Fast forward to today, and what used to be thought of as customer service is now just a piece of the overall customer experience. Technology adoption at service-oriented…
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Meta to Permanently Remove End-to-End Encryption Feature in Instagram DMs
Meta has confirmed it will permanently remove end-to-end encryption (E2EE) support from Instagram direct messages, with the feature officially shutting down after May 8, 2026.
