One of the first ways a patient can interact with a healthcare organization is through its contact center. It’s crucial to make a good impression: If a patient gets transferred to the wrong department, is unable to schedule an appointment or has to answer redundant questions, that decreases their satisfaction with the experience, and they’re likely to look for care elsewhere.
With the growth of agentic artificial intelligence, hospital contact centers should no longer be an area of confusing transfers, long wait times and busy lines. When healthcare organizations get their contact center…
Novo Nordisk Gets New Complement System Approach to Rare Diseases With Deal for Omeros Drug
Novo Nordisk is paying $240 million up front for global rights to zaltenibart, an Omeros drug that blocks the MASP-3 protein to treat diseases caused
