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Cybersecurity Measures for AI-Driven Customer Service

AI is increasingly essential in customer service, enhancing efficiency and user interactions. However, it’s also a target for cyberattacks. To guard against this, companies should adopt robust cybersecurity measures, such as employing AI-specific tools and conducting regular risk assessments. Following guidelines like GDPR and NIST, using advanced threat detection systems like SIEM, and safeguarding customer data via anonymisation, encryption, and DLP software is also crucial. Even as AI offers immense potential, it needs comprehensive cybersecurity to ensure a secure, trustworthy customer experience.

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