Health systems are exploring AI-enhanced IVR technology to improve patient engagement and reduce frustration. The technology intuitively understands language, allowing a more natural interaction between patient and automated system. Integrating AI with IVR can anticipate a caller’s needs, reducing unnecessary steps for patients. The technology even recognizes a patient’s preferred language, providing another level of customization. However, challenges remain, including integration with existing systems, regulatory compliance, and balancing automation with the need for human interaction.
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YouTube videos promoting game cheats are being used to spread a new malware, dubbed Arcane, predominantly targeting Russian-speaking users. The malware collects account information from
