Melbourne-based aged care provider, Homestyle, has opted for a hybrid IT model to meet new demands prompted by pandemic-related restrictions and sector reforms. The firm has outsourced elements including network and cyber support services, while retaining operations and analytics functions in-house. The strategy also enables Homestyle to better focus on its core business, provides round-the-clock support, and aids regulatory compliance. However, the company also highlighted potential drawbacks such as vendor lock-in and dependency on a single provider.
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