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A roadmap for designing more inclusive health chatbots

Researchers have developed a community-based approach to enhance inclusivity for AI chatbots in healthcare. Academics from the University of Westminster, Kinsey Institute at Indiana University and Positive East studied resources from the UK National Health Service and the World Health Organization to devise a 10-step roadmap for AI chatbot development. The approach aims to foster trust, reduce bias and improve clinical results for marginalized communities. It stresses the importance of incorporating user feedback and updating chatbots with recent medical and technological developments.

Source: www.healthcareitnews.com –

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