One of the first ways a patient can interact with a healthcare organization is through its contact center. It’s crucial to make a good impression: If a patient gets transferred to the wrong department, is unable to schedule an appointment or has to answer redundant questions, that decreases their satisfaction with the experience, and they’re likely to look for care elsewhere.
With the growth of agentic artificial intelligence, hospital contact centers should no longer be an area of confusing transfers, long wait times and busy lines. When healthcare organizations get their contact center…
Cisco SNMP Vulnerability Actively Exploited to Install Linux Rootkits
Cybersecurity researchers at Trend Micro have discovered an active attack campaign dubbed “Operation Zero Disco” that exploits a critical vulnerability in Cisco’s Simple Network Management
