Health systems are exploring AI-enhanced IVR technology to improve patient engagement and reduce frustration. The technology intuitively understands language, allowing a more natural interaction between patient and automated system. Integrating AI with IVR can anticipate a caller’s needs, reducing unnecessary steps for patients. The technology even recognizes a patient’s preferred language, providing another level of customization. However, challenges remain, including integration with existing systems, regulatory compliance, and balancing automation with the need for human interaction.
People an ‘extra defence’ against cyber threats
Healthcare remains one of the most attacked sectors, according to Mater Private Network’s first ever chief information and security officer Joe Brady. The 2021 attack
