Patty Hayward, general manager of healthcare and life sciences at Talkdesk, discussed the importance of data transformation at HIMSS25. She emphasized the need for healthcare organizations to shift from on-premises infrastructure to a cloud-first approach, leveraging agentic artificial intelligence (AI) and cloud-native AI-powered patient experience platforms. This approach improves efficiency, reduces costs and enhances both patient and staff experiences by automating complex workflows, thus transforming contact centers into strategic assets.
How CISOs And SOC Heads Can Protect The Organization
Social engineering dominates modern cybersecurity, exploiting human psychology to breach systems despite advanced defenses. Techniques like phishing are prevalent. CISOs must foster vigilance through continuous
