Healthcare call centers, often overlooked from a technology perspective, play a vital role connecting patients to care. Through call center automation, patients can self-schedule appointments and complete registration processes themselves, reducing call volume and providing a more convenient care experience. To implement automation efficiently, it’s necessary to identify high-ROI workflows, partner with automation experts, and adopt an iterative improvement approach. These steps reduce burdens on call centers and improve both patient satisfaction and access to care.
OSCE Backs Cyber Incident System to Boost Ukraine Security – Mirage News
The Organization for Security and Co-operation in Europe (OSCE) supports the implementation of a cyber incident system in Ukraine to enhance its security. This system
