Healthcare call centers, often overlooked from a technology perspective, play a vital role connecting patients to care. Through call center automation, patients can self-schedule appointments and complete registration processes themselves, reducing call volume and providing a more convenient care experience. To implement automation efficiently, it’s necessary to identify high-ROI workflows, partner with automation experts, and adopt an iterative improvement approach. These steps reduce burdens on call centers and improve both patient satisfaction and access to care.
Valley Man Who Sold Spying Malware, Pleads To Conspiracy
A man from Van Nuys has confessed to conspiring to sell malware, known as Hive RAT, that allowed buyers to illegally access computers, stealing personal
