Organizations need to leverage data, artificial intelligence (AI), and analytics to create personalized customer experiences (CX). According to Gartner research, consumers expect organizations to be aware of their personal information during interactions, and a majority of consumers would buy more if businesses treated them better. AI can help provide insights and enhance CX strategies, mitigating staff burnout, enhancing efficiencies, and improving interactions for both clients and employees. The healthcare industry can benefit from deploying AI in CX and call centers, facilitating smoother interactions.
Hackers Weaponize KeePass Password Manager to Deliver Malware & Steal Passwords
Threat actors are targeting popular password manager, KeePass, to spread malware and extract sensitive credentials. The attacks involve tampered download links and trojanized versions of
