Contact center solutions such as CPaaS can enhance customer experience (CX) using AI, voice bots and improved audio-visual clarity. Automated interactions using natural language programming and understanding can reduce background noise, while contextual data analytics can offer personalized experiences. AI can aid in voice and digital interactions, observing and providing suggestions. Emergent gen AI can add empathy in an interaction. The human element within the system is still crucial and can be made more efficient with these technologies.
Rural Providers Warn of Cybersecurity Crisis
A new report from the Health Sector Coordinating Council (HSCC) calls for urgent federal investment and policy reforms to strengthen cybersecurity at smaller, financially vulnerable
