Talkdesk, a contact center vendor, is incorporating generative AI into its operations. The firm’s VP, Patty Hayward, stated that contact centers are ideal for genAI due to consistent human monitoring. The AI technology has been integrated into Talkdesk’s healthcare contact center platform, primarily assisting in handling customers’ questions and needs. Although the tech is new, it is useful alongside humans for improving patient/member experience and driving positive outcomes.
$14M more for EMR implementation in Victoria and more briefs
Victoria’s government is investing A$21.4 million to replace paper-based medical records with electronic systems in four health services, including The Royal Eye and Ear Hospital
