The article emphasizes the importance of data security and compliance in contact centers amidst growing technological complexities. It underscores the need to safeguard customer data, uphold data privacy, and adhere to industry-specific regulations. The guide highlights effective strategies including data encryption, secure storage, role-based access control, and robust cybersecurity measures. It says these are not just operational necessities but ethical imperatives for organizations to maintain customer trust and organizational integrity.
Hackers Can Inject Malicious Code into Antivirus Processes to Create a Backdoor
A new technique enables attackers to exploit antivirus software by injecting harmful code directly into the antivirus processes. This approach makes it easier for them
