The US Department of Veterans Affairs (VA) established a customer experience office in 2015 to improve service delivery to its veterans and their families. In partnership with Medallia, they initiated the Veterans Signals (VSignals) program to gather real-time feedback, with AI-enabled insights helping to flag potential mental health crises. This improved approach has increased trust in the VA and received the Service to Citizens Award in 2019.
Ransomware Attack Disrupts Tata Technologies
Indian tech firm Tata Technologies was hit by a ransomware attack causing a temporary disruption to some IT services. Client delivery services were unaffected and
